Privacy Policy

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Effective Date: July 16, 2026

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Avalon Audio/Video & Smart Home LLC ("Avalon Smart Homes," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

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Information We Collect

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We may collect information that you voluntarily provide, including:

• Name

• Email address

• Telephone number

• Property address

• Appointment requests

• Project information

• Messages submitted through our contact forms

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We may also automatically collect certain technical information, including:

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• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Time spent on our website

• Referral websites

• General geographic location

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How We Use Your Information

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We use the information we collect to:

• Respond to inquiries

• Schedule consultations and appointments

• Provide estimates and proposals

• Deliver requested services

• Improve our website and customer experience

• Send appointment confirmations and service communications

• Analyze website performance

• Maintain website security

• Comply with legal obligations

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We do not sell your personal information.

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Cookies & Analytics

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Our website may use cookies and similar technologies to improve functionality and understand how visitors use our website.

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These technologies may include:

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• Google Analytics

• Google Search Console

• Meta (Facebook) Pixel

• Wix Analytics

• Other website performance and marketing tools

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You may disable cookies through your browser settings, although doing so may affect certain website features.

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Third-Party Services

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Our website may contain links to third-party websites or services.

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These may include:

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• Google Maps

• Facebook

• Instagram

• YouTube

• Portal.io

• Starlink

• Other manufacturer or partner websites

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We are not responsible for the privacy practices of third-party websites.

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Information Security

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We implement commercially reasonable administrative, technical, and physical safeguards to help protect your personal information.

While no method of electronic transmission or storage is completely secure, we take appropriate steps to protect the information entrusted to us.

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Communications

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By submitting your contact information, you authorize Avalon Smart Homes to contact you regarding:

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• Consultation requests

• Appointment scheduling

• Estimates and proposals

• Service updates

• Customer support

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You may opt out of promotional communications at any time.

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Children's Privacy

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Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

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California Privacy Rights

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California residents may have additional rights regarding the collection and use of personal information under applicable California privacy laws.

If you wish to request access to, correction of, or deletion of your personal information, please contact us using the information below.

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Data Retention

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We retain personal information only for as long as necessary to:

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• Provide requested services

• Meet legal and accounting obligations

• Resolve disputes

• Enforce our agreements

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Avalon SmartCare Enterprise

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Software Platform

Avalon SmartCare Enterprise is a customer relationship management (CRM), service management, membership, and smart home management platform developed and operated by Avalon Audio/Video and Smart Home LLC.

When authorized by the customer, Avalon SmartCare Enterprise may securely access, synchronize, or process information through approved third-party integrations for the purpose of providing requested services and improving the customer experience. When connected to QuickBooks Online, Avalon SmartCare Enterprise accesses customer records, products and services, invoices, payments, and related accounting information solely to synchronize business data necessary to provide customer relationship management, membership management, and requested services.

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Third-Party Integrations

Avalon SmartCare Enterprise may integrate with third-party platforms including, but not limited to:

• Microsoft 365

• Microsoft Outlook

• Microsoft Graph

• QuickBooks Online

• Wix

• Stripe

• Splashtop

• eero

• Google Workspace

• Other supported software platforms

These services maintain their own privacy policies and terms of service. Avalon is not responsible for the privacy practices of third-party providers.

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Information We May Synchronize

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Depending on the services you authorize, Avalon SmartCare Enterprise may access or synchronize:

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• Customer contact information

• Email communications

• Calendar events (when authorized)

• Tasks

• Customer notes

• Membership information

• Billing information

• Invoices

• Payment status

• Purchase history

• Product inventory

• Installed equipment records

• Smart home documentation

• Service history

• Support history

• Customer communications

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Only information necessary to provide requested services is processed.

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Data Security

Avalon uses commercially reasonable administrative, technical, and physical safeguards to help protect customer information against unauthorized access, disclosure, alteration, or destruction. Sensitive credentials and authentication tokens are encrypted where appropriate, and access is restricted to authorized personnel who require it to perform their job responsibilities.

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Data Sharing

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Avalon does not sell customer personal information. Information is disclosed only as necessary to provide requested services and is shared only in the following circumstances:

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• With your authorization

• To provide requested services

• To process payments

• To synchronize approved integrations

• To comply with applicable laws

• To protect the security of our systems

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Your Choices

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Customers may request to:

• Review personal information

• Correct inaccurate information

• Request deletion of eligible information

• Withdraw consent where applicable

• Request export of available customer information

Requests may be submitted using the contact information below.

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Changes to This Policy

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We may update this Privacy Policy periodically.

Any revisions will be posted on this page with an updated Effective Date.

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Contact Us

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If you have any questions regarding this Privacy Policy or our privacy practices, please contact us.

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Avalon Audio/Video and Smart Home LLC
DBA Avalon Smart Homes

44828 Marge Place
Temecula, CA 92592

Phone: (951) 500-4358

Email: info@AvalonSmartHomes.com

Website: https://www.AvalonSmartHomes.com

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